Upgrading my Chasm pre-order level.

Help and problem reporting for the game.
Locked
User avatar
hato1
Supporter
Supporter
Posts: 11
Joined: Wed Apr 16, 2014 6:34 pm
Location: New Zealand

Upgrading my Chasm pre-order level.

Post by hato1 » Thu Apr 17, 2014 7:22 am

Hey, if I pre-order Chasm at the bronze level, is there any way I can upgrade that to Silver without paying the full $25USD?

User avatar
James
Developer
Developer
Posts: 1612
Joined: Fri Feb 15, 2013 5:34 pm

Re: Upgrading my Chasm pre-order level.

Post by James » Thu Apr 17, 2014 11:53 am

Hey hato1,

We haven't had many people request upgrades, so we don't have an actual process set up for that stuff. As far as I know, there's nothing we can do to change anything (Humble's system takes care of all that). I've emailed Humble though to see what our options are. I'll post back here as soon as I hear something!

User avatar
James
Developer
Developer
Posts: 1612
Joined: Fri Feb 15, 2013 5:34 pm

Re: Upgrading my Chasm pre-order level.

Post by James » Thu Apr 17, 2014 12:15 pm

I just spoke with Humble! They recommended we refund your original order, and then you can buy the Silver yourself as usual. Please send me a message with the email address you registered your preorder to and we'll get it taken care of :)

User avatar
hato1
Supporter
Supporter
Posts: 11
Joined: Wed Apr 16, 2014 6:34 pm
Location: New Zealand

Re: Upgrading my Chasm pre-order level.

Post by hato1 » Fri Apr 18, 2014 11:31 pm

Nevermind, I got it sorted by trading my bronze account with a friend and then buying silver. Cheers for your help and fast response time though!

User avatar
James
Developer
Developer
Posts: 1612
Joined: Fri Feb 15, 2013 5:34 pm

Re: Upgrading my Chasm pre-order level.

Post by James » Fri Apr 18, 2014 11:40 pm

hato1 wrote:Nevermind, I got it sorted by trading my bronze account with a friend and then buying silver. Cheers for your help and fast response time though!
Awesome, glad to hear it worked out. See you on the dev forums! :)

Locked